Refunds, deposits, and missed escorts
These rules apply to field assessments and desk reviews booked by phone or email. They do not describe retail goods, subscription seats, or downloadable installers, because we do not sell those on this website.
Eligibility
A refund may be due when we cancel a visit we cannot staff, when a site is unreachable for reasons we caused, or when you cancel inside the windows below. A refund is not due when you refuse a safety limit we stated in the confirmation, or when the packet has already been delivered for work that was completed.
Timeframe
Ask for a refund in writing to contact@resource-flowhub.digital within 14 days of the visit date or the cancellation date, whichever is earlier. We aim to decide within 10 working days of receiving the request and the booking reference from the confirmation email.
Full refund
A full refund of the visit fee applies if we cancel, if weather we judged unsafe on the morning of the visit stops the day and no useful on-site work occurred, or if you cancel at least 10 full days before the agreed arrival time.
Partial refund
If you cancel between 9 days and 48 hours before arrival, we retain 30% of the visit fee for calendar hold and return the rest. If we completed part of a multi-day route, we bill completed days at the day rate and refund unused days minus non-refundable lodging already laid out with receipts.
Non-refundable items
Prepaid lodging and gate or badge fees already spent against receipts are not refundable. Time already spent on a pre-visit reading of your local export (up to two hours, noted in the confirmation) is not refundable once that reading has been done.
Deposits
A 20% deposit may be asked to hold a date in harvest or freeze season. The deposit counts toward the visit fee. It follows the same cancellation windows as the fee itself.
No-shows and missing escorts
If we arrive at the agreed gate time and no escort or access is available after a 45-minute wait and a phone call to the number on the confirmation, the day is treated as delivered for billing. We will still leave a short written note of the attempt.
Work already started
Once we have begun tagging sensors on site, that day is payable. You may stop the visit; we will pack up and bill the day, not a fraction of remaining hours, because travel and isolation planning are already spent.
Materials
We do not stock probes for resale. If you asked us to pick up a gasket or probe you already purchased, that pass-through cost is not refundable after purchase. Unused items we can return to the seller will be refunded if the seller refunds us.
Rescheduling
One reschedule with at least 5 days’ notice is allowed without a fee, subject to our calendar. Further moves may be treated as a cancellation plus a new booking.
Process and method
Write to contact@resource-flowhub.digital with the site name, date, and reason. Approved refunds go back by the same method you used to pay, typically within 15 working days after approval. We do not issue cash at the gate.
Utility listing
The Veve listing for the local tracking utility is not billed through this site. Any refund for that listing follows Veve’s own rules.
Phone for refund questions: +18639650944. Address: 1205CarolAve Auburndale Florida(FL) 33823.